TERMS & CONDITIONS

TERMS AND CONDITIONS
These Terms & Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time and you will be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our current terms and conditions. White Rose Exotics is an online shop owned & operated by White Rose Exotics Limited, company registration No. 14283975

OWNERSHIP AND INTELLECTUAL PROPERTY
The Website is owned and operated by us, White Rose Exotics Ltd, a company registered in England under company number 14283975. Our registered office is 2 Thornfield House Cross Street, Bramley, Rotherham, South Yorkshire, England, S66 2SA
White Rose Exotics Limited, is the owner or licensee of all intellectual property rights on the website. You agree that content and material featured on the website is for personal use, which allows you to download content onto one computer hard drive. You agree that you may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material by a given time. If you notice any discrepancies or anomalies on our website please contact us at support@whiteroseexotics.com

ORDERS
By placing an order through the website, you agree that you are legally capable of entering into binding contracts.
All products are subject to availability. The items in your shopping basket that are not reserved and may be purchased by other customers until we accept your order. Orders can be viewed by logging into your account using your password and username created at registration
The display of products on our Website is not an offer by us to sell. There is no obligation for White Rose Exotics to supply the items until we accept your order.
To create a sale/contract between you and us, the following steps must be taken:
Your offer to purchase an item occurs when you place an order pressing the "Place Order" button at the end of the checkout process
You will be sent by us an order acknowledgment email that includes details of the products you have ordered
Acceptance of your order and completion of the contract occurs when we despatch your products, or notify you that your order is ready for in-store collection. You will be sent a despatch email notifying you that the goods have been provided to the courier for delivery

We reserve the right not to accept your order for any reason, the most common reasons for an order being declined are;
1. We are unable to obtain authorisation for your payment
2. The product that you ordered is not available, or is a long term out of stock product.
3. Pricing or product description errors
4. Failure to meet the eligibility criteria of the Terms and Conditions when placing the order

PRICES AND PAYMENTS
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable, but exclude delivery charges. The total cost of your order is the price of the products you order, plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order. We accept payment by card/paypal on the payment page, payment is deducted when we process your order.
Prices, offers and products are subject to availability and sometimes manufacturers make price changes without prior warning, for which we reserve the right to make pricing alterations and changes to information displayed at short notice. If something becomes unavailable, we may offer you an alternative item. We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We accept payment by the cards listed below and on the payment page. Payment is deducted when we process your order.

DELIVERY
All delivery times are approximate and can be delayed due to circumstances outside of our control, such as poor weather conditions and seasonal surges, so please allow 48 hours from dispatch for your order to arrive. Please allow extra time for deliveries to Scottish Highlands and Islands. You will normally be notified via email or text. It is your responsibility to arrange for safe collection and signature of your order.

CANCELLATION AND RETURNS
4. Cancellation and Returns Policy
4.1: If you wish to cancel your order:
(a) you can notify us. See the Contact Us page for details; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below. The cost to safely and securely return any unwanted items lies solely with the purchaser.
4.2: Any goods for return must be notified to us in writing within 7 working days commencing from the day after receipt. Any non-faulty goods returned outside of the 7 day period, without notice during the period we reserve the right to refuse.
4.3: The rights to return the goods to us as referred to in clause 4.2 will not apply in the event that;
a) the product has been used
b) the product packaging has been damaged.
c) the product is not returned to us in the same condition as you received the product d) the product has been manufactured to individual requirements.
e) the product has been sold/passed on to a third party.
Any goods that are damaged in transit on return to White Rose Exotics Limited due to poor packaging or lack of care on your behalf will not be refunded and will be returned to sender. Please ensure all returns are packaged to the same level as when initially received. We require all original manufacturer /branded packaging to be enclosed.
4.4: In the event of an alleged defect with goods fitted and used but still under warranty, the purchaser must return the goods to us for inspection and assessment of the fault. If the defect is deemed a fault covered by warranty and still within the cover period, we will pursue the claim with the utmost importance. As outlined below, please contact us prior to making any returns so that we are aware of the return initially and also so we can begin to establish if the fault is one that is covered by the terms of the warranty and ensure that the product is still within the warranty period. The provisions of these clauses do not affect your statutory rights.

PRODUCT GUARANTEES AND WARRANTIES
All product warranties and guarantees are provided solely by the product manufacturer. If you have a claim under warranty, the moment you contact us we will act on your behalf to pursue your warranty claim. On most occasions, products deemed faulty under warranty will need to be returned to either ourselves or the manufacturer for further inspection, but this will be done in the quickest time possible and treated as a matter of urgency. If good quality images are available, we may be able to use these to come to a conclusion. All warranty claims must prove proof of purchase and must be discussed with us before goods are returned. In the event that warranty claim is not deemed valid, we will not be liable for any costs incurred and we will not accept liability for any costs incurred throughout a claim for labour and/or other related charges. Warranty and Guarantee are voided in the event that products have been modified.

ACCEPTING YOUR WHITE ROSE EXOTICS ORDERS
Please always check your delivery upon receipt. If you are signing for goods that are damaged, please mark the delivery note as "damaged". If you are unable to check the item at the time of delivery, please mark the delivery note as "unchecked". Please retain the original packaging in case you need to return your purchase.

INCORRECT AND MISSING ORDERS
If your order arrives incorrect, incomplete, damaged or if you have not received your order within 7 working days of receiving a Confirmation' email, please contact us immediately by emailing support@whiteroseexotics.com

SHORTAGES
It is your responsibility to sign for the correct number of parcels as shown on the carrier's consignment note. Any shortages must be noted on the consignment/delivery note and notified to us by the purchaser within 3 days of delivery by emailing support@whiteroseexotics.com.
Please note that if you have signed for the goods without checking the number of items, this makes it very difficult for us to address your concerns later.

FAULTY AND DAMAGED ON DELIVERY
In the unlikely event your product is received faulty or damaged, please contact us by email: support@whiteroseexotics.com immediately, with your order number, which can be found on the invoice or in the confirmation email we sent at the time of purchase. Please include details and pictures if possible, of the problem and where you would like the parcel to be conveniently collected from.
Whilst the products are in your possession it is your responsibility to ensure they are kept safe and available to collect.
If upon inspection we agree that the item/goods are damaged/faulty, will then arrange for a replacement and delivery of your new item/goods.

DELIVERY CHARGES
All delivery charges are added to the total order at time of confirming orders on line, depending on weight at the time or ordering.. This will be itemised before you click on the "confirm order" and payment is made. Once you confirm and pay, you will have entered into a legal binding contract with us for your order. You will be notified of your delivery via the courier and it is your responsibility to have someone present to sign for your order or to make the necessary arrangements for the safe delivery and storage of such. If for any reason delivery cannot take place, extra charges will apply to re-deliver your order.

REFUND POLICY FOR ONLINE PAYMENTS
Payment will take 4 working days to clear into our account, meaning your refunds would be issued when the payment lands in our account. If you are unsure of any product stock levels, please contact us before hand and we can confirm the stock levels.

SURCHARGES
Due to the gross weight, size and/or shape of certain products listed. We reserve the right to add a shipping and handling fee to your order's total. This is in line with the additional costs occurred with courier service and will be automatically calculated at checkout. You have the right to accept or decline at checkout point.
This privacy policy sets out how White Rose Exotics Limited uses and protects any information that you give White Rose Exotics Limited when you use this website.
White Rose Exotics Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
We may collect the following information:

• Name and payment details

• Contact information including email address

• Demographic information such as postcode, preferences and interest's

• Other information relevant to customer surveys and/or offers

• What we do with the information we gather

• We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To process your order and obtain payment

• Internal record keeping

• We may use the information to improve our products and services

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
 

SECURITY
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
 

LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Data, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create profiles about your personal preferences and behaviours. We may then use such information for the purposes described below;
Behavioural advertising and cross platform targeting (a) Served by us

We may use your information (including profile data) to serve you with advertising, which is relevant to you, on our websites and the websites of third parties.
(b) Served by third parties on our websites
Advertisers or other third parties using our website may also engage in behavioural advertising and use cookies and web beacons in the manner described above. We do not control these advertisers or other parties' use of cookies or web beacons or what they do with the information they collect.
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third parties who may then use it in combination with personal information that they have collected from you to serve you with relevant advertising on third party websites.

CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.